|
Please select the category of your question:
Order and Shipping Questions Order Status When will your order arrive? You can expect your order to arrive within the delivery time-frame you selected. During your order placement, you selected a shipping method - 7-14 Day, 3-5 Day, or 1 Day.
If you chose 7-14 Day, you can expect your order to arrive within 7-14 Days of order placement. The same holds true to 3-5 Day.
If you chose 1 Day, and you placed your order before 3:00 PM CST, you can expect to receive your order the next day. If there is a conflict with fulfilling your
order in 1 day, you will be contacted immediately. If you chose 1 Day shipping on Friday, you can expect to receive your order by the following Monday or Tuesday. [direct link] When will your order ship? Do not be concerned if your order has not shipped within 2-3 days of order placement.
Our shipping system is not based off shipping dates. Instead, we have designed our system around delivery dates. We ship product from our own inventory in addition to
the inventory of our manufacturers and our distribution network across the US. If you select 7-14 Day shipping, you can expect delivery within that time-frame, but your
order might not ship until a day or two before the end of that time-frame. Therefore, it is more important for our customers to rely on the delivery date time-frame they
selected as a measure of when their shipment will arrive. [direct link] How do you track your order? Once you have completed a transaction with us, you will receive an email from GoogleCheckout notifying you of the transaction and order details.
Included in this email will be a link under the text "How do I check on this order?" Click on this link and you will be directed to a page containing your order
and tracking information.
To track your order on our website, you will need your GoogleCheckout order number which is included in the GoogleCheckout notification email.
At the top left of every page on our website, you will see a tab named "Track My Order." If you click this tab, our order tracking page will open. Enter the GoogleCheckout
order number in the space provided next to the label "Order Number." Then enter your 5 digit billing zip-code in the space provided next to the label "Billing Zip-code [5 digit]."
Click the "Submit" button, and your order and tracking information will appear. [direct link] If you live close to our central locaiton, will your order ship and arrive faster than usual? Because we utilize inventory from across the US, customers must not assume that their order is shipping from our central location. Therefore, customers located near our central location
must not expect that their order(s) will ship or arrive faster than the time-frame they selected during order placement. [direct link] What forms of payment do we accept? At this time, we process all transactions exclusively through GoogleCheckout. GoogleCheckout works with all major credit cards, including Visa, Mastercard, American Express,
and Discover. We do not accept any alternative forms of payment at this time, including checks, money orders, purchase orders, etc. We apologize for any inconvenience this may cause you. [direct link] Why are you not receiving responses to emails you have sent us? It is not uncommon for our customers to not receive our email responses to their questions. Often times, a customer's spam software will tag our emails as spam. So, if you are in correspondence with us, we
strongly suggest you check your spam folder if you have not received a response in your standard inbox. If a high priority issue has come up with a customer's order and we have
not been successful in contacting them via email, we will proceed to contact them via the phone number they provided in the order information. Rest assured, we will do whatever we can to get in
touch with you and ensure you satisfaction and optimal experience with us. [direct link] Ask KartingWarehouse.com International Customers Do we ship internationally? We are not fulfilling international orders at this time. It is our intent to provide this service in the near future. We apologize for any inconvenience this may cause you! [direct link] Do we ship to Puerto Rico and Hawaii? Yes! We serve and ship to each of the 50 states, including Puerto Rico, Hawaii, and Alaska. [direct link] Ask KartingWarehouse.com Mail Catalog Sales Do we offer a mail catalog? We do not offer a mail catalog at this time. We may explore this sales and advertising medium in the future, but it is not likely. We apologize for any inconvenience this may cause you. [direct link] Ask KartingWarehouse.com Shipping Policies What are our shipping policies? Ask KartingWarehouse.com Return / Exchange Policies What are our return / exchange policies? Ask KartingWarehouse.com Cancelations How do you cancel your order? You will have the opportunity to cancel your order yourself in the 15 minutes following order placement. After that 15 minute window, you will need to Contact Us to request a
cancelation. You can do this one of two ways:
1. GoogleCheckout Order Notification Email - Click the link under the text "Problems with this order?" A new page will open. Select from the "Subject" drop-down box the nature of
your request, and provide any additional info you think may be helpful to us in the "Message" section. When you are finished, click the "Send Email" button.
2. kartingwarehouse.com Website - At the top of each page on our website, there is a tab labeled "Contact Us" on both the left and right side. Click either one of these tabs and a
new page will appear. Provide your name, email address, and cancelation request in the appropriate spaces. Be sure to double-check your email address for errors, as we will
be able to respond to you if your address is incorrect. [direct link] Is it too late to cancel your order? If your order has already shipped, we cannot cancel your order. Also, if your order is being fulfilled by part of our distribution network, we may not be able to cancel the order before
it ships out. Of course, we will do whatever we can to fulfill your request if possible. [direct link] Ask KartingWarehouse.com Site and Payment Information Security Order Placement Methods What forms of payment do we accept? At this time, we process all transactions exclusively through GoogleCheckout and PayPal. They both work with all major credit cards, including Visa, Mastercard, American Express,
and Discover. We do not accept any alternative forms of payment at this time, including checks, money orders, purchase orders, etc. We apologize for any inconvenience this may cause you. [direct link] Do we take orders over the phone? We cannot process orders over the phone. The reason for this being that GoogleCheckout will not allow it. Additionally, this provides an added measure of security for your payment
personal information. We apologize for any inconvenience this may cause you. [direct link] Do we take orders via email? We cannot process orders via email. The reason for this being that GoogleCheckout will not allow it. Additionally, this provides an added measure of security for your payment
personal information. We apologize for any inconvenience this may cause you. [direct link] Ask KartingWarehouse.com Changes to Existing Orders What if you need to change the shipping address on your order? Contact Us as soon as possible. If your order has not shipped, we may be able to make this change for you. [direct link] What if you want to upgrade your shipping selection? Contact Us as soon as possible. If your order has not shipped, we may be able to make this change for you. If the change can be made, you will be sent an invoice/charge via GoogleCheckout
that will require your authorization before we can put the change into effect. [direct link] What if you want to add a product to your order? Contact Us as soon as possible. If your order has not shipped, we may be able to make this change for you. If the change can be made, you will be sent an invoice/charge via GoogleCheckout
that will require your authorization before we can put the change into effect. [direct link] What if you want to remove a product from your order? Contact Us as soon as possible. If your order has not shipped, we may be able to make this change for you. If the change can be made, you will be issued a refund for the full amount
of the item price and shipping cost. [direct link] Ask KartingWarehouse.com Physical Retail Location Do we have a physical retail location? We do not have a physical retail location. We simply operate a warehouse and fulfillment centers. [direct link] Can you pick up your order instead of having it shipped to you? Because we do not operate a physical retail location, we cannot provide order pickup. Additionally, many orders are not shipped from our central location, so there would be no way for our customers to know
if their order items were available for pickup or not. [direct link] Ask KartingWarehouse.com Email Responses Why are you not receiving responses to emails you have sent us? It is not uncommon for our customers to not receive our email responses to their questions. Often times, a customer's spam software will tag our emails as spam. So, if you are in correspondence with us, we
strongly suggest you check your spam folder if you have not received a response in your standard inbox. If a high priority issue has come up with a customer's order and we have
not been successful in contacting them via email, we will proceed to contact them via the phone number they provided in the order information. Rest assured, we will do whatever we can to get in
touch with you and ensure you satisfaction and optimal experience with us. [direct link] Ask KartingWarehouse.com Contact via Phone Phone Number Why Is Our Phone Number Not Listed? In an effort to minimize overhead and provide our customers with highly competitive prices, free ground shipping, and waived restocking fees, we do not list our phone number. Instead, we handle all pre-order questions via email, and give out our phone number on an as needed basis. Rest assured that if we need to get in touch with you regarding your order, we will utilize all of our resources, including contacting you by phone and providing you with our phone number so you can return the call. [direct link] Ask KartingWarehouse.com |
|
